Legal
The following downloads are available in relation to all Screwloose IT Services
Website Terms of Service
Welcome to Screwloose IT. These Terms of Service govern your use of our website and services. By accessing or using our website, you agree to comply with these terms and conditions. Please read them carefully before proceeding.
Privacy Policy
Protecting your privacy is important to us. Our Privacy Policy outlines how we collect, use, and disclose your personal information. By using our website or services, you consent to the collection and processing of your data as described in our Privacy Policy.
Cookie Policy
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Our Cookie Policy explains how we use cookies and how you can manage your preferences. By continuing to use our website, you consent to the use of cookies as outlined in our Cookie Policy.
Copyright Notice
All content on this website, including text, images, logos, and videos, is protected by copyright law and may not be reproduced or distributed without permission. Any unauthorized use of our content may result in legal action.
Disclaimer
The information provided on this website is for general informational purposes only. We make no representations or warranties of any kind, express or implied, about the accuracy, reliability, or suitability of the information contained herein. Your use of this website is at your own risk.
Contact Us
If you have any questions or concerns about our legal policies, please contact us at support@screwlooseit.om.au. We value your feedback and are committed to addressing any issues in a timely manner.
Changes to Legal Policies
We reserve the right to update or modify our legal policies at any time without prior notice. Please review this page periodically for any changes. Your continued use of our website after any modifications indicates your acceptance of the updated terms.
Thank you for visiting Screwloose IT. We appreciate your trust and confidence in us.
Service Terms & Conditions
Financial Hardship
PAYMENT ASSISTANCE POLICY SUMMARY
In accordance with the Telecommunications (Financial Hardship) Industry Standard 2024 we offer various forms of payment assistance to residential and some business customers suffering financial hardship.
Financial hardship refers to a situation in which a customer is unable to discharge their financial obligations to us due to various circumstances, including:
- personal or household illness;
- unemployment;
- low or insufficient income, including reduced access to income;
- being a victim survivor of domestic or family violence;
- death in the family;
- change in personal or family circumstances;
- natural disaster;
- unexpected events or unforeseen changes that have impacted the customer’s income or expenditure; or
- other reasonable causes,
and the customer considers that they will be able to discharge those obligations if an agreed arrangement for financial hardship assistance is implemented
There are various forms of long or short term assistance available, including:
- temporarily postponing, extending or deferring the time for paying a bill;
- discounting a bill;
- applying a credit to the customer’s account;
- waiving a debt;
- payment plans which are tailored to meet a customer’s ability to pay;
- controls on how a customer can incur charges with the provider, including spend controls;
- restrictions;
- removing non-essential features of a telecommunications product at no cost;
- transferring the customer to a different telecommunications product that better suits their circumstances; or
- adjusting internal threshold limits so that the customer is not disconnected.
If you are eligible, we will try to find a solution tailored to your circumstances. Our aim is to keep you connected.
Application for payment assistance is free of charge. To apply for financial assistance or to obtain further information about your eligibility, please contact us as soon as possible:
- by Phone on 1300 245 575 (9am-4pm AEST/AEDT Monday-Friday)
or
- by email on support@screwlooseit.com.au
Our staff will have to verify your identity. We may also, depending on your circumstances, require some additional information and supporting documents.
We try to deal with financial hardship issues as soon as possible, preferably on initial contact.
If you are not happy with the outcome of your application under this policy or the outcome of a complaint, you can contact us as described above, or the Telecommunication Industry Ombudsman. Find out more on the TIO website or call 1800 062 058 (Monday – Friday, 8.00am – 8.00pm AEST).
There are a range of other financial support services available in each state and territory in Australia. For more information on these and other options available please see the ACMA website. You can obtain advice from a community financial counsellor from anywhere in Australia by calling 1800 007 007 (Monday to Friday, 9.30 am – 4.30 pm). This number will automatically switch through to the service in the State or Territory closest to you, or you can visit the National Debt Helpline. Call 1800 686 175 to speak to a rural financial counsellor for financial counselling to primary producers, fishers and small rural businesses that are suffering financial hardship.
Click here for our complete Payment Assistance Policy.
