Managed IT Services & Support

Unlimited, professional IT Support starting from $50 per month.

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Technical
expertise

Our team provide solutions to even the most complex problems

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Fast
support

No matter the project or issue, you get support within minutes

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Real
partnerships

Relationships where growth and efficiency are just the start

How can Screwloose Help You?

Screwloose is a trusted IT service provider with an excellent service track record. Our team prides itself on resolving over 90% of issues via phone to our support desk in under 15 minutes with an average hold time of less than 2 minutes. With Screwloose you get unlimited access to the help desk as well continual proactive management of your infrastructure – and all at a fixed price. We proactively monitor every aspect of your business’s technology to prevent problems before they arise.

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Unlimited
IT support

Unlimited professional IT support without any additional cost. Our help desk team is part of the MSA package, so you get technical support from an Australian based technician when you need it most.

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Network & systems monitoring

Avoid unnecessary downtime. Our MSA packages include realtime, pro-active 24/7 network & systems monitoring. This means we are proactive to ensure your business stays up & running at all times.

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Comprehensive data backup solutions

Maintain multiple levels of backup so you never lose your critical business data. Our package includes comprehensive backup solutions with both onsite and cloud backups to suit your needs. 

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Advanced cyber security measures

Prevention is better than cure. Protect your business from ransomware and intrusion for no additional costs. Cyber Security & Disaster Recovery is included in all our MSA packages. 

Offering a High Level of Service & Expertise

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We Provide the Best to Allow You to be the Best

As industry experts, our promise is quality services that add value to your business. We know the IT space is full of cowboys. Which is why we believe in transparent strategies, delivering IT solutions that have a real impact on your systems and infrastructure. Do you need high-quality IT services?

Screwloose IT works a little differently to most companies. Our service and success is attributed to the simplicity of our systems and processes. No politics, no sales reps, just high-quality IT support when you need it most.

What Our Customers Say

“We have used Screwloose IT as our providers of telecommunications, IT Support, and virtualisation services almost since our inception. With Screwloose’s assistance, our practice has, since 2017, been capable of fully distributed operations, with staff overseas- and in lockdowns- seamlessly integrated. Screwloose have managed our IT purchasing and security as well, designing a solution that manages both distributed work and client data security in one. Based on our experience, Alex and his team know what they are doing, are deeply responsive and take the time to understand customer needs. I highly recommend Screwloose for small and medium businesses, whether established or seeking to grow in times of change.”

Nadav Prawer | Partner

Mann Lawyers

Partner with IT Experts

Our values support everything we do

Screwloose IT was born from the belief that every business should have access to quality IT support. In an industry too often dominated by cowboys, we believe in transparent solutions, backed by knowledge and expertise.  You won’t get sales pitches or flashy documents, just down to earth conversations about how we help to improve your IT operations & improve the quality of your business. Our business is structured to provide maximum value without any lock in contracts, giving you the piece of mind. We are simply here to help in any way we can!

Our IT Solution Partners

As having someone with a deep understanding of technology on your side is the difference between your business thriving and simply surviving. We partner with a wide range of software vendors to deliver a robust solution to our clients.

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Frequently Asked Questions

Are managed services truly unlimited?

Yes! A managed service agreement (MSA) will cover a range of applications and solutions for your device(s), with unlimited IT support for the entire scope. So you can call or email multiple times a day for as little as $50* per month.

Managed IT services proactively cover the key IT infrastructure any business needs, including productivity applications, back up of data, cyber security and technical support. No matter your industry or size of organisation, an MSA is right for you.

Yes, a Managed Service Agreement (MSA) is a contract, which include the scope of services and software provided. It is also defines the Service Level Agreement (SLA) at which we are required to respond and deliver resolutions.

All Screwloose MSA Agreements are offered on a Month to Month Basis, so there is no lock in term ever!