NBN have recently brought its HFC (Hybrid Fibre Co-Axial) under the same standard as the FTTN (Fibre-to-the-node). This change in performance standard means a drop out, occurring more than four times in a 24 hour period would warrant a service to be investigated. The new information can be found in the operations manual under a section titled PI (Performance Incidents).
A relatively new addition to the service, PI’s were historically only applicable to fibre-to-the-node connections. It defines these as a ‘temporary loss of connectivity’, while excluding any formal outages. This means it relates to issues on a single connection, not those that applied to wider issues impacting multiple lines.
If you are having issues with an NBN connection it may be time to upgrade. Discuss a business fibre solution with one of our technicians today.