Managed IT Services

$60* PER MONTH

Unlimited IT support

Outsource your business’s Information Technology (IT), reducing costs and technical issues. Screwloose is a trusted IT service provider with an excellent service track record. Over 90% of issues via phone to our support desk are resolved within 15 minutes with an average hold time of less than 2 minutes. Get unlimited access to the help desk as well continual proactive management of your infrastructure - and all at a fixed price.

Help desk support

Professional help without the additional cost. Our help desk team is part of the package, so you get technical support when you need it most.

Network monitoring

Avoid unecessary downtime. Our package includes realtime network monitoring & strategic redundancy recommendations

Comprehensive data backup

Maintain multiple levels of backup so you never lose your critical business data. Our package includes comprehensive backup solutions to suit your needs.

Advanced cybersecurity

Protect your business from ransomware and intrusion for no additional costs. Cyber Security & Disaster recovery is included in all our Managed Service packages.

We proactively monitor every aspect of your business’s technology to prevent problems before they arise.

FAQ

Frequently Asked Questions

Are managed services truly unlimited?

Yes! A managed service agreement (MSA) will cover a range of applications and solutions for your device(s), with unlimited IT support for the entire scope. So you can call or email multiple times a day for as little as $60* per month.

Do managed IT services suit my business?

Managed It services proactively cover the key IT infrastructure any business needs, including productivity applications, back up of data, cyber security and technical support. No matter your industry or size of organisation, an MSA is right for you.

Is a managed service agreement (MSA) a contract?

Yes, a managed service agreement (MSA) is a contract, which include the scope of services and software provided. It is also defines the service level agreement (SLA) at which we are required to respond and deliver resolutions.

All Screwloose MSA Agreements are offered on a Month to Month Basis, so there is no lock in term ever!

What's not included in managed IT services?

3rd party software and applications are not covered unless pre-agreed by both parties. An MSA will also only cover the user(s) and device(s) listed in the agreement. Website Development, custom programming and Data/Electrical Works are not included in an MSA. Costs of any hardware or materials are not covered.