FAQ

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Frequently Asked Questions

A managed IT service provider is a trusted company which provides your employees unlimited IT support while proactively and strategically managing your IT infrastructure – all at a fixed price.

Yes! A managed service agreement (MSA) will cover a range of applications on your device(s), with unlimited support for the entire scope. So you can call or email 5 times a day for as little as $60* per month.

We look after a wide range of industies including:

– Manufacturing

– Legal

– Healthcare

– Finance

– Education

– Not For Profit

– Mining

– Design

– Construction

– and more

Our helpdesk provides support during business hours of 8:30am to 5:30PM Monday to Friday.

Urgent after hours support is available 24/7.

Free Anti-Virus provides basic protection against computer viruses, while paid solutions are more like security suites. They protect you from all angles and are far better in responding to new threats as they happen. We Recommend a Managed Anti-Virus to all our clients which can be monitored remotely by our office in real time.

Customers have more power and businesses have more competition. Without the right foundations you won’t be found, and without the right content, you won’t be trusted. Digital marketing is about ensuring when your customers are ready to buy, they buy from you.

While your business is unique, there are a set of strategies every online presence should be using to build visibility and credibility. We offer industry best practice services to help reach your audience and build your trust in the market.

90% of issues received via telephone to our support desk are resolved within 15 minutes of receiving a call, with an average hold time to speak to a technican of under 2 minutes.

Yes, a managed service agreement (MSA) is a contract, which include the scope of services and software provided. It is also defines the service level agreement (SLA) at which we are required to respond and deliver resolutions.

All of our Managed Services are on a Month by Month Basis. Our philosophy is simple: we want clients to love us as much as we love them without any fixed term obligations.

We Support a wide range of Systems including:

– Windows PC, Notebook & Windows Server

– Mac

– SQL Applications

– Medical PMS Systems

– Client CRM Systems

– Apple & Android Apps

– Various brands of MFP Printers

– Cisco, D-link, Netcom, Ubiquiti and other networking devices

Managed IT starts from as little as $50 per Month including Managed Anti-Virus, Proactive Monitoring & unlimited IT Support.

800+
Trusted Clients
3000+
Projects Delivered
12
Expert Technicians
1300+
Cups of Coffee

Unparalleled Technical Expertise and Support.