FAQ

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We’re Your IT Partner

Frequently Asked Questions

A managed service provider is a trusted IT company which provides your employees unlimited IT support while proactively and strategically managing your IT infrastructure – all at a fixed price.

We look after a wide range of industies including:

– Manufacturing

– Legal

– Healthcare

– Finance

– Education

– Not For Profit

– Mining

– Design

– Construction

– and more

Our helpdesk provides support during business hours of 8:30am to 5:30PM Monday to Friday.

Urgent after hours support is available 24/7.

Free Anti-Virus provides basic protection against computer viruses, while paid solutions are more like security suites. They protect you from all angles and are far better in responding to new threats as they happen. We Recommend a Managed Anti-Virus to all our clients which can be monitored remotely by our office in real time.

90% of issues received via telephone to our support desk are resolved within 15 minutes of receiving a call, with an average hold time to speak to a technican of under 2 minutes.

We Support a wide range of Systems including:

– Windows PC, Notebook & Windows Server

– Mac

– SQL Applications

– Medical PMS Systems

– Client CRM Systems

– Apple & Android Apps

– Various brands of MFP Printers

– Cisco, D-link, Netcom, Ubiquiti and other networking devices

All of our Managed Services are on a Month by Month Basis. Our philosophy is simple: we want clients to love us as much as we love them without any fixed term obligations.

Managed IT starts from as little as $50 per Month including Managed Anti-Virus, Proactive Monitoring & unlimited IT Support.

Ended Projects

Happy Clients

Expert Support

Client Retention